Last Updated: September 21, 2026
At Lovnira, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under our policy, you may contact us for assistance.
Please read the following Return & Refund Policy before placing an order.
1. Eligibility for Returns
A product may be eligible for return or replacement if:
- You received a damaged or defective product.
- You received a product different from what you ordered.
- The product is missing essential items or accessories, where applicable.
- The product does not match the description provided on our website, where applicable.
Products must generally be unused, unworn, unwashed, and in their original condition with original packaging, tags, and other included items.
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any such restrictions will be communicated on the relevant product page where applicable.
2. Return Request Period
If you believe that your order is eligible for a return, please contact us within 2 days of delivery.
To help us process your request quickly, please provide:
- Your order number
- Your name and contact details
- Reason for the return
- Clear photographs or videos of the product, packaging, or damage, where applicable
Our team may review the information provided before approving a return, replacement, or refund.
3. Products Received Damaged or Incorrect
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or videos showing:
- The product received
- The packaging
- The shipping label
- The damage, defect, or incorrect product
After reviewing the request, we will inform you of the available resolution, which may include a replacement, return, refund, or another appropriate solution.
4. Non-Returnable Items
Certain products may not be eligible for return because of their nature, hygiene requirements, or other restrictions.
Examples may include products that:
- Have been worn, washed, altered, or damaged after delivery
- Are returned without original tags or packaging where these are required
- Have been used or damaged due to customer handling
- Are specifically identified as non-returnable on the product page
5. Refunds
If your return or refund request is approved, the refund will be processed according to the applicable payment and refund process.
For prepaid orders, refunds may generally be issued to the original payment method used for the purchase, where supported.
The time taken for the refunded amount to appear in your account may depend on the payment provider, bank, or financial institution.
6. Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once an order has been processed, packed, shipped, or otherwise fulfilled.
If an eligible cancellation is approved for a prepaid order, the applicable refund will be processed according to our refund procedure.
7. Exchanges or Replacements
Where applicable, Lovnira may offer an exchange or replacement for an eligible product.
Availability of the replacement product may depend on stock availability.
If the requested product is unavailable, we may provide another applicable resolution, such as a refund.
8. Shipping Charges
Shipping charges, return shipping costs, or other applicable charges may be handled differently depending on the reason for the return and the circumstances of the order.
Where a product is confirmed to have been damaged, defective, or incorrectly supplied by us, we will review the applicable shipping costs and provide an appropriate resolution.
9. Return Inspection
Returned products may be inspected before a return, replacement, or refund is approved.
If a returned product does not meet the applicable return conditions, Lovnira may decline the return or refund request.
10. How to Contact Us
For return, refund, cancellation, or replacement assistance, please contact us with your order details.
Business Name: Lovnira
Email: customersupportlovnira@gmail.com
Phone: +91 8302100643
Address:
33, Sanjay Nagar, Near Moti Nagar,
West Vaishali Nagar, Jaipur,
Rajasthan – 302021
India
Website: lovnira.com
When contacting us about an order, please include your order number so that we can assist you more efficiently.
11. Policy Updates
Lovnira may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
Any updated policy will be published on this page with a revised “Last Updated” date.
Thank you for shopping with Lovnira.